That is not a slogan for us. It is how a family-owned print shop in Oakville earns repeat customers, and it is why we check details with you before printing instead of after.
If something is not right
Contact us by email at hi@printeh.ca or by phone at 289-301-0707 as soon as you notice a problem. Tell us your name, what you ordered and what is wrong. Photos help a great deal, so if you can, send a few clear pictures showing the issue, ideally next to the product or the proof you approved.
What we will do
We will listen, look at what happened and work with you to make it right. The details of the fix depend on the job, and we confirm them with you when you contact us. You will not be left guessing, and you will not be passed around.
How you can help
A few habits make problems less likely and easier to solve:
- Review and approve your artwork before we print.
- Check spelling, phone numbers, dates and sizes carefully.
- Use our file setup guide so your files are print-ready.
- Tell us about critical colours before printing.
- Look over your order when it arrives and let us know about issues soon.
We would rather hear about a problem and fix it than have you unhappy. Have a question first? See our FAQ, or request a quote.